They make no attempt to contact nor work with dissatisfied customers in an attempt to rectify problems or to turn a customers negative experience around. Also, take note that of all the reviews you will find above and below, Wapak FORD ONLY responds to those that are positive. This review system is one that they pay for because it allows them to filter out ALL negative reviews of their dealership and produce a fabricated and misleading score. If you'll notice, the main "review" system they use is through a company called RevLocal. Lastly, let me point something out to you that will further shed some light on the practices of Wapak FORD. In a time when there are franchise dealerships on nearly every single corner in every single town, DO NOT waste your valuable time and fall into the traps laid out by Wapak FORD! Long story short (hah, I know) after driving 40 minutes each way, I was met with a completely different story about the deal than what I had taken time out of my day and driven there for in the first place. It IS NOT your primary center of contact with customers, certainly NOT your primary source of vehicle and financial information and IS MOST CERTAINLY NOT ever something that should be done off-site with a call center staffed by individuals outside of the automotive industry! I might as well go to Walmart and ask the high school kid stocking the shelves about the vehicles and financials on a lot 210 miles away on the other side of the state. They were a call center employee in another city! Now let me explain this as being unheard of! It is absolutely commonplace these days to have a BDC (Business Development Center) staff to filter calls to sales staff and provide very basic information about the dealership and vehicles. I would go so far as to say that I am a little dismayed at FORD for allowing their banner to be flown over a franchise in such disrepair and dishevelment.Īfter waiting for almost 10 minutes for one of their staff to even approach us (as they were all huddled around a tablet watching YouTube videos like a junior high cafeteria) we were told that the person that we had been speaking with for a week about our deal didn't even work there and wasn't actually part of the sales staff. They certainly were not customer cars because there were only two other people in the showroom besides myself. If it weren't for the FORD sign hanging over the mailbox, you might otherwise think you were passing "BOB's House of Back Alley Cars." There was absolutely no where to park because there were used cards parked everywhere in sight. The dealership itself is really only a dealership by definition. I have worked in every department in a dealership from service porter to sales manager throughout my lifetime and I have never seen a dealership operate with such borderline shady practices and even to go so far as to say an almost callous attitude towards customers.Īs many others who have posted here have made notice of, this dealership seems to pride itself on bait and switch tactics by making promises and misrepresentations over the phone, internet and text when in reality, the truth becomes apparent when you spend your valuable time and arrive at the dealership. My grandfather was an executive for GM for 30 years. I grew up in a Chevy dealership that my family owned in Michigan in the 1980s.
Let me preface this review by stating right up front, I have been in the auto industry my entire life. Recent Arrival! 2015 Champagne Silver Metallic Chevrolet Equinox LS FWD 2.4L 4-Cylinder SIDI DOHC VVT 6-Speed Automatic with Overdrive This Chevrolet. Located in Wapakoneta, OH / 75 miles away from Columbus, OH
0 kommentar(er)
